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Please read the following terms and conditions carefully before signing up or making a transaction. reserves the right to amend these customer terms and conditions anytime, with or without prior notice to customers ( hereon referred to as customers ). As a customer, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your Customer rights and privileges.

1. Membership

1.1 Application for membership is open to all Malaysians in Malaysia aged 18 years and above. However, approval of membership is subject to the discretion of the management of

1.2 The management of has the right to decline any individual Customer status or to terminate a Customer's membership at its discretion without prejudice.

1.3 Employees of, its affiliates, subsidiaries, advertising agencies and suppliers are not eligible to become Members or participate in any program.

1.4 Individuals who wish to join as a customer must first complete the online registration form on the website ( ).Those who qualify as customers are required

1.5 Registration fee is FREE.

1.6 Newly registered customers will be given an official Customer code order to make order transactions with This Customer code is not transferable and is restricted to non-customers or other registered customers.

1.7 Customers may terminate their membership at anytime, 20% of account balance or minimum RM20.00 will be deduct for service charge and the balance in their account will be refunded within 10 working days. Refund amounting RM20.00 or less will not be made. Those who decide to rejoin will have to register and pay the standard fee again. As proof, all requests for termination of membership must be in writing and mailed to

2. Ordering/Operations

2.1 All printing of products will be solely undertaken by or its appointed vendor. members are restricted from submitting any order for an product to another printer/lithographer. If a Customer does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to in such a case, will reimburse that Customer for the return of materials which shall be considered "used" and payment shall be as according and subject to the condition of those materials.

2.2 members are solely responsible for their own customers including any transaction such as payment collection.

2.3 does not accept direct order(s) from Members' customers.

2.4 All orders must be submitted online. ( Refer to website for online ordering procedure ).

2.5 reserves the right to reject and order that does not comply with the standard product specifications for output set by and stated in the members' handbook and website.

2.6 Once a Customer submits an order to, it is considered as a purchase. Once an order is in process stage ( after filtering/file checking page ) it cannot be cancelled or changed. Members who wish to cancel an order before the process stage will be charge a cancellation handling fee amounting to not less than RM80 or 50% of the final total cost of the order ( whichever amount is greater ). This handling fee will be automatically deducted from the cash advance available in customer's online account. Should there be insufficient funds in that customer's account for deduction, that Customer will be prohibited from placing future orders as well as lose all membership privileges until the outstanding amount is paid up within 14 work days after notice is given. Failure to do so, reserves the right to terminate that customer's membership without giving any notice and forfeit the balance of cash advance in that Customer's account. That Customer will also be barred from re-registering/rejoining.

2.7 If customer is required to amend and resend artwork file to, Customer must do so within 14 working days after "Pending" notice is given by or else 20% from the final printing fee will be automatically deducted for handling charges and the balance credited back into that Customer's account.

2.8 Order will not be processed if printing fee due exceeds the available funds in Customer's account. Should this happen, customer is required to top-up ( reload ) cash advance in order to proceed with the order

2.9 provides printing services to its Customers only

2.10 will not provide colour proofing or proofreading services. However, we do provide Contract Proofing which is an optional service. ( See Contract Proofing for more details ).

2.11 does not provide hardcopy of official receipts for purchases. Customers can print out the official receipts for their completed orders from the "Track Order" page in the Customer webpage.

2.12 The Customer Account is updated daily and Customers can trace and print the statement of account from the Customer Account Section.

2.13 Customers are required to have adequate funds ( cash advance ) in their account to make an order.

2.14 shall take legal action to prosecute any Customer whom we suspect of making fraud deposits/payments to us. We shall also terminate that Customer's membership and bar him/her from further use of our services

Payment / Depositing ( Credit Reloading ) Cash Advance

3.1 As uses a prepaid system, orders will be debited from Customer's cash advance. Payment for membership registration: Customers must fax a copy of the bank deposit slip or funds transfer printout with the sign-up confirmation printout to upon paying registration fee and/or depositing cash advance ( for payment method through bank deposit or online interbank funds transfer only ). All deposited cash advances must tally to reload amount that customer has indicated in the Reload Page. If deposited cash advance does not tally with the amount Customer has requested to reload on web page, that deposited amount shall be the final amount credited into Customer's account.

3.2 Registration Payment / Cash Advance Reload Methods:

  1. CASH BANK-IN to Solid Digital Printing Sdn bhd and deposited into Solid Digital Printing Sdn Bhd bank account at PBB ( formerly Public Bank Berhad ): 3154 06 5332 .
  2. CHEQUE made payable to Solid Digital Printing Sdn Bhd and deposited into Solid Digital Printing Sdn Bhd bank account at PBB ( formerly Public Bank Berhad ): 3154 06 5332
  3. INTERBANK FUNDS TRANSFER to Solid Digital Printing Sdn Bhd PBB ( formerly Public Bank Berhad )

3.3 Activation of an Cash Account is subject to Solid Digital Printing Sdn Bhd management approval and successful clearance of cheque or cash deposit or funds transfer verification by the bank.

3.4 Minimum cash advance to reload:

  1. Cash ( Bank-in ) = RM100. Incremental in RM50s ( ie. +RM150. + RM200. +RM250 etc.
  2. Cheque Deposit = RM100. Incremental in RM50s ( ie. +RM150. +RM200. + RM250. +RM300 etc.

For reloads using cash or cheque deposit or interbank funds transfer, Customers are required to print out the reload request statement from Customer Page and fax it to along with the bankin receipt/statement as proof of deposit.

3.5 does not provide for cash Advance Reload/Deposit. If you require a statement of proof for your Cash Advance Reload/Deposit , you can print a Reload Confirmation Slip for the Reload Account page.

3.6 Official Receipts for completed orders can be downloaded and printed out as reference from the My Account page after your account login.

3.7 Customer's deposit of cash advance will be forfeited automatically if the Customer Account is inactive for more than one year from the last transaction.

3.8 Any balance in an Customer Account is refundable upon termination of membership by either party. As proof, all requests of termination of membership by either party must be in writing.

4. Pricing / Delivery

4.1 All product prices ( except Pre-inked stamps & BIZ-Documents and unless stated otherwise ) are based on full colour offset printing.

4.2 There is no surcharge for standard delivery.

4.3 Exact reprints will be charged at the same price.

4.4 Services, products and pricing are subject to change from time to time.

4.5 All goods are delivered to members by's appointed courier service company.

4.6 will not liaise with any customer on Customer's behalf.

4.7 will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, Customers are required to write in or call Customer Service with their enquiry.

4.8 will only provide free "standard" delivery to addresses according to the region of Customer's membership address. ( ie. West Malaysia members enjoy free delivery in West malaysia only ).

4.9 All goods will be delivered directly to Customers and cannot be collected from the premise, or any of its ODM premises.

4.10 Goods delivered to Customers are packed according to's standard packaging and with printed samples attached to the outside. Once goods have left our ODM premises, they are no longer the responsibility of if there are any discrepancies in the print quality or quantity of goods. Customers are advised to call the Customer Service to lodge a complaint.

Artwork File Preparation / Transfer

5.1 All artworks should be saved into individual files and according to each order.

5.2 All artworks must be sent to through the internet or by courier service. Please download artwork specifications from our website to learn how to prepare file for uploading.

5.3 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore will not be responsible for colour discrepancies in the end product as a result of Customer's reliance on the said colour displays instead of's CMYK Colour Reference manual to set his/her colours for output.

5.4 uses international colour measurement standards ( densitor ) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee exact colour match of your artwork reprints, we endeavour to minimize colour inconsistency in output by applying DeltaE 8 ( a printing standard to measure CYMK colour combination inconsistency ). To ensure DeltaE 8 standards are met in all our products, our QA department utilizes an X-Rite Densitometer colour measurement machine. We are one of the few printers in Malaysia that are equipped with this state-of-the-art tool.

5.5 To avoid delays or inconveniences, Customers are advised to check that their artworks comply with all the standard specifications, settings and format.

5.6 Auto Preflight Process
Before ordering, all customers are required to upload their PDF/Artwork file for inspection by's auto preflight software which comes embedded in the artwork uploading module to ensure compliance with our selected PDF quality specifications

5.6.1 Auto preflight will only check for the following common errors encountered in PDF files.

  1. Missing Font
  2. Uncurve/Unpath Font
  3. Resolution below 300 dpi
  4. Artwork contains RGB and/or PANTONE

5.6.2 The auto preflight process cannot be considered as the final stage of PDF/artwork file checking and by no means acknowledge it as a complete solution for checking PDF/artwork files.

5.6.3 All PDF/artwork files that have been inspected by auto preflight will be stored on the server for a maximum of 72 hours. After which, will remove the artwork/PDF file from server.

5.6.4 Unless otherwise stated or informed, Customers are required to make the necessary corrections to the errors on their PDF/artwork file as reported by auto preflight, will not accept responsibility for any consequences that may arise as the result of Customer's failure to make the necessary corrections before output.

5.6.5 All amended PDF/artwork file are required to go through auto preflight process again.

5.7 Job Pending Cases
In the event detects that Customer's submitted artwork for printing does not comply with artwork setting standards:

5.7.1 will put that particular order in the "pending" list, which means that the job is on hold until correction is made by the Customer. will inform the Customer of the problem via email within 2 hours after receiving the order. ( Order that are submitted close to closing time will only be screened the following day, and if a problem is detected, pending notice will only be forwarded to Customer after 9am on that same day.

5.7.2 After a job pending notice is sent to Customer, that Customer is required to resend his artwork through email or FTP. Customer is given a period of 14 days from receiving job notice to correct and complete order. ( NOTE: delivery date of order will now depend on when correction is received by

5.7.3 If there is no response or no correction is made by Customer within 14 working days after Customer receives pending notice, will not proceed with that specific order and is such, 20% of the advance payment for the printing fee of that order will be deducted as handling charge, and the balance shall be credited back to that Customer's account.

5.7.4 If Customer insists on proceeding to print without making recommended corrections highlighted in Pending status, Customer does so at his/her risk. cannot be held responsible for outcome of printout.

If a Customer makes an error while placing his/her order, for example: accidentally submitting the same order twice, that Customer must call to inform Customer Service immediately. will not be held responsible for any consequences arising from that Customer's failure to inform customer service immediately.

5.8 cannot be held liable for any consequences in the event an artwork error goes undetected.

5.9 artwork sent must be in a single layout. Any imposing of the artwork will be done by

5.10 No changes can be made to the artwork once submitted to for printing. Only amendments required to correct and complete pending jobs will be accepted.

5.11 customers are required to resend artwork for every repeat order.

5.12 is not responsible for Customer's copyright infringement of artwork content

5.13 will not print jobs that contain offensive literature or images.

General Expectation on Printing Outcome

6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer ( clause #7 ).

6.2 assures you that the colour reproduction & consistency of every piece of your product printed in the same bath will meet DeltaE 8 requirements. We cannot be held liable for colour variations between jobs printed in different bathes at different ordering periods.

6.3 Tolerance of the cutting edge is +- 1.5mm.

6.4 Printing surface dotted with dirt shall not be more than 1 dot per 5cm² and the dot shall not be bigger than 0.3mm.

6.5 While will take every caution when handling pressure sensitive materials like carbonless copy paper ( NCR ), we cannot guarantee that they will be completely free of markings after print.

6.6 For products with Spot UV finishing, tolerance of registration is +- 0.25mm. Customer may not reject order if UV defects only 2% below of the printed quantity per order.

7. Colour Disclaimer

In order to provide a cheaper end cost to our members and a quicker turnaround of the printed matter, groups together CMYK work. This form of printing referred to as "gang-run printing" or "batch printing" is used for the printing of's standard products, and marginal variations are to be expected from one print run to another.

As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints.

A 100% colour match is not possible. The most accurate means of colour matching entails printing the job in isolation ( entire-run print ) as a stand alone job. This means of printing should be support by contract proofing and will result in the print cost of the job being significantly greater.

8.Product Refund/Reimbursement

If you are not satisfied with any product, please e-mail Customer service within 7 working days of receiving your order. Please include your Customer number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service ( FEEDBACK ) not later than 7 workings days from the date of the specified delivery time. Our customer services department will review your complaint and work with you to to meet your expectation. PLEASE NOTE: we will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome ( Terms & Conditions , Clause #6 ).However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep cost down and pass those savings along to our customers. does not review artwork/documents for content or spelling. In no way shall either or its subsidiaries, offices, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an Customer's actions(s), The terms and conditions constitute all terms and agreements relating to Customers participating in the Customer Program.

9.'s intellectual Property Rights

The names, text, images and logos identifying or and their products and services are subject to copyright, design rights and trademarks of the Nothing contained in these terms shall be constructed as conferring by implication, estoppels or otherwise license or right to use any trademark, patent, text, design right or copyright of or Unless stated in written consent, a Customer or party has no right to produce, copy, disseminate the names, text, images and logos identifying or and their products and services.

If suspects a Customer has violated this condition, the management reserves the right to terminate that Customer's service account and membership as well as demand the return of all materials and information pertaining to In such case, also reserves the right to take legal action against any Customer who misuse any trademark, patent and design right or copyright of or

10. Contributions to the Website

While members are invited to submit any contribution to the Website ( include any text, photographs, graphics video or audio ) Customers agree, by submitting your contribution, to grant, a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to their contribution worldwide and/or to incorporate their contribution in other works in accordance with privacy restrictions set out in the's privacy policy. If a customer does not want to grant to the rights set out above, that customer is prohibited from submitting his/ her contribution to the website.

11. Privacy Policy

11.1 we collect information to process your order, guide and enhance your online experience and to supply you with information in which you have expressed an interest.

11.2 At any time you can edit your account details and email address.

11.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security - so viewing of your account details, design and order history is password protected.

11.4 To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices - Only the design details are collected if you choose to save or order.

11.5 When you order we allocate you a customer number, capture order details and credit card details ( if applicable ) to process and fulfill your order. Invoicing address and shipping address are retained when you register as a Customer so that you do not have to enter them again. Order details are detained in your order history.

11.6 when you enter credit card details you are in communication over a secure link with a direct merchant system operated by our appointed merchant. They retain details of the credit card transaction and not You must enter the details for each purchase for security reasons.

11.7 To assist you with our promotions and marketing, and tailor our service to your needs we will ask you for feedback about your business and any information you may require. Supply of this information other than those that state otherwise is optional and not mandatory. All this data will be stored so that we can efficiently meet you needs.

11.8 Security- Access to your account data is password protected. Credit card details are processed by our appointed merchant's secure server.

11.9 Cookies - We use cookies to personalize your interface with the site. They are small packets of data stored by your browser in your computer's hard drive to identify yourself to us. your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.

11.10 We are interested in your comments and will be please to answer any questions concerning our privacy policy. Click "feedback" on our Customer page to email your enquiries and comments to our customer service team.

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